Profitable Hospitality Podcast
Information and Interviews by Ken Burgin of ProfitableHospitality.com. Focused on Restaurant & Hotel Management, Marketing & Cost Control. Tune in if you're the owner, manager or chef of a restaurant, cafe, hotel, club, bar or catering business.
Visit Show Website http://profitablehospitality.lib...Recently Aired
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141: How to Create Popular and Exciting Wine Events
Let’s face it – a lot of wine dinners, tastings ...
Let’s face it – a lot of wine dinners, tastings and events are dull and a bit disappointing. Too much talk, too many frowns, and not enough of the enjoyment and pleasure that wine is all about. They don’t help to grow the audience...
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140: A Better Life and Career for Chefs Over 30
The high turnover and shortage of kitchen staff is a ...
The high turnover and shortage of kitchen staff is a worldwide problem – it’s not a career that attracts or holds enough good people. The work is physically hard, the hours can be long and unsociable, and the career opportunities limited....
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139: How to Reduce Employee Theft in Restaurants
It’s a big problem in hospitality – and it’s probably ...
It’s a big problem in hospitality – and it’s probably happening at your business. Independent restaurants and cafes are especially vulnerable, as they often lack rigorous systems for hiring, training and supervising employees. Once a...
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138: A Month in Italy: What I Learned About the Restaurant Business
When you travel, there’s a lot you can learn about ...
When you travel, there’s a lot you can learn about your own industry – customers, service, menus and marketing. Make sure to keep your camera busy! Even if it’s just to another city, but in this case I went to Italy for a month...
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137: 10 Less-Common Skills to Improve Customer Service
Great customer service needs more than just a friendly smile ...
Great customer service needs more than just a friendly smile and product knowledge. There’s a bunch of other skills that service and front-line staff need if your business is going to be ahead of the competitors. In this podcast Ken...
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136: How to Build a Community with your Customers
Guest, visitors, customers, pax – what do you call them? ...
Guest, visitors, customers, pax – what do you call them? There are many benefits when you decide to go further, and work to make the people who enjoy your food and drink into a community - increased loyalty, increased spend, return visits and...
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135: 10 Everyday Habits to Make You a Calmer Person
How do calm people achieve that state, and maintain it? ...
How do calm people achieve that state, and maintain it? They seem to be confident, relaxed and in control – frustrations and roadblocks are handled, and don’t cause upsets and drama. And why does the hospitality industry seem to be so...
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134: Using Influence Patterns to Boost Sales and Manage Staff
In business, your ability to influence the actions and beliefs ...
In business, your ability to influence the actions and beliefs of customers and staff is crucial. It’s also important not to be constantly influenced by others. So when we discuss the idea of influence, the most useful question is, "How, when,...
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133: The Power Stories Every Restaurant & Bar Must Tell
Everyone loves to hear a story, and traditionally they have ...
Everyone loves to hear a story, and traditionally they have a beginning, middle and end. They may tell us about success, adventure, lessons learned, happy times, difficulties faced, challenges overcome, and moving onto the next stage. There are many...
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131: What Tourists Want from Wineries and Restaurants
Tourists are hungry and thirsty, just like our other visitors, ...
Tourists are hungry and thirsty, just like our other visitors, and they also have extra needs and desires. By adding to their experience they will spend more time and money, come back for a second visit, and tell their friends using photos and social...
