Design Critique: Products for People
Design Critique encourages usable product designs for a better customer experience. Using principles and experience from our careers helping clients and employers create usable products, we critique software and hardware based on long-term experience with them in our own lives. We also interview our peers ...
Design Critique encourages usable product designs for a better customer experience. Using principles and experience from our careers helping clients and employers create usable products, we critique software and hardware based on long-term experience with them in our own lives. We also interview our peers in the user experience-related fields of User-Centered Design (UCD), human-computer interaction (HCI), usability engineering, information architecture, technical communication, interaction design, customer research, and more! All while maintaining a light-hearted spirit of inquiry about how we can improve the world by designing products that serve people better. Tim and Tom debate the merits of the Sony Shower CD Radio, model ICF-CD73V. Topics include the difficulty of designing for a complex audience, and the need for buffers in electronics so they remember things like: point last played on a CD, their settings when batteries are changed, and a few seconds of music to compensate for bump-induced skips during playback.
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DC103 WordCast: Verbal Protocols (Thinking Aloud)
Dr. Robert Youmans from George Mason University joins Tim Keirnan ...
Dr. Robert Youmans from George Mason University joins Tim Keirnan for a wordcast episode on verbal protocols. Why and how do we ask usability research participants to think aloud about their task performance, and what does using this method do to our...
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DC102: Android Phones Longitudinal Reviews of LG Motion and Google Nexus 4
Mike Velasco joins Tim Keirnan for an episode to discuss ...
Mike Velasco joins Tim Keirnan for an episode to discuss the customer experience of two Android smart phones: the LG Motion and the Google Nexus 4 (also manufactured by LG). These two very different Android phones each have their own advantages, as do...
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DC101 WordCast: User Experience 101
Dave Mitropoulos-Rundus returns for a wordcast episode on the user ...
Dave Mitropoulos-Rundus returns for a wordcast episode on the user experience profession that probes the origins of our field. Where did it come from, and how did we come to have jobs in it? And is "customer experience" a better phrase for what we...
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DC100: 8th Anniversary Show with Tom Brinck!
On the 8th anniversary and 100th episode of Design Critique, ...
On the 8th anniversary and 100th episode of Design Critique, Timothy Keirnan is joined by a celebratory guest who is no stranger to long-time listeners of the show. Our topic is the design of an everyday object that helps everyone reach a little...
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DC99 Editorial: In Praise of Bricks & Mortar Stores
In an audio editorial, Tim asks if the supposed death ...
In an audio editorial, Tim asks if the supposed death of bricks 'n mortar stores at the hands of online sales is greatly exaggerated. What do you think?The article mentioned in this episode can be read in full...
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DC98: Garmin Nuvi 50 GPS Longitudinal Review
Brad Jensen and Tim Keirnan present a longitudinal review of ...
Brad Jensen and Tim Keirnan present a longitudinal review of the Garmin Nuvi 50 portable GPS. What does it do well, and how could its interaction design and interface design be improved?An earlier episode of Design Critique reviewed a TomTom portable...
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DC97: Bad UI Labels Part 1: The Chaos Button
The first in a series of Bad Button Labels We ...
The first in a series of Bad Button Labels We Have Known. Brad Jensen joins Tim Keirnan to discuss the Chaos button on his father's new microwave oven. Why do companies allow such dreadful UI labels? Mr. Jensen's microwave is the first of many...
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DC96: Site Maps As Design Tools
Caitlin Potts discusses using using site maps as website design ...
Caitlin Potts discusses using using site maps as website design tools. You can have her Omnigraffle template for free at the following link:http://michichi.org/helping-sitemaps-get-their-groove-back/Note: Caitlin based this episode off a presentation...
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DC95 Nokia Customer Service
A heartwarming holiday tale of good customer service after the ...
A heartwarming holiday tale of good customer service after the sale. Nokia politely and efficiently repaired Tim's Lumia 710 Windows Phone, using a combination of good website design, excellent customer service desk people, and a "do it right the...
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DC94 T-Mobile Customer Service Nightmare
Even when the initial user experience of a product is ...
Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because...